Shipping policy
We strive to process and ship your orders as quickly as possible. This shipping policy outlines our processing times, shipping methods, and what to expect when you order from ZIGIJOY DESIGN LLC.
ORDER PROCESSING TIME
Since your product is printed on demand, every item requires a production period before it is shipped. Orders are typically processed and shipped within 3-5 business days (Monday through Friday, excluding holidays). You will receive a confirmation email with tracking information once your order ships.
PLEASE NOTE:
• Orders placed on weekends or holidays will be processed the next business day
• Custom or personalized items may require additional processing time
• During peak seasons (Black Friday, holidays), processing times may be longer
SHIPPING METHODS AND DELIVERY TIMES
DOMESTIC SHIPPING
We ship domestically via USPS, UPS, FedEx. Standard delivery typically takes 3-7 business days after your order ships.
EXPEDITED SHIPPING
We offer faster shipping options at checkout for an additional fee. Expedited orders are prioritized and typically arrive within 1-3 business days.
INTERNATIONAL SHIPPING
We currently do not offer international shipping. We only ship to domestic addresses at this time.
SHIPPING COSTS
Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method.
FREE SHIPPING
We offer free standard shipping on qualifying orders! The free shipping threshold will be displayed at checkout.
TRACKING YOUR ORDER
All orders include tracking information. You will receive a tracking number via email once your order ships. You can use this number to track your package on the carrier's website (USPS, UPS, FedEx).
You can also track your order status by logging into your account on our website.
DELIVERY ADDRESS
Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you need to change your shipping address:
• Contact us immediately at info@zigijoydesign.com
• If your order has already shipped, we may not be able to change the address
• You may need to work with the carrier to redirect the package
LOST OR DELAYED SHIPMENTS
If your order hasn't arrived within the expected delivery timeframe:
1. Check the tracking information for updates
2. Contact the shipping carrier directly for location updates
3. Contact us at info@zigijoydesign.com if you need assistance
FOR LOST PACKAGES:
• Domestic orders: Contact us after 12 business days
We will work with the carrier to locate your package or arrange a replacement.
DAMAGED PACKAGES
If your package arrives damaged:
1. Take photos of the damaged packaging and items
2. Contact us immediately at info@zigijoydesign.com
3. Do not discard the packaging (the carrier may need to inspect it)
4. We will arrange for a replacement or refund
UNDELIVERABLE PACKAGES
If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts:
• We will contact you to arrange reshipment
• You may be responsible for additional shipping costs
• Refunds will be issued minus original shipping costs
SHIPPING RESTRICTIONS
We cannot ship to:
• P.O. boxes (for certain carriers or products)
• APO/FPO addresses (depending on carrier)
• International addresses
Please contact us at info@zigijoydesign.com if you have questions about shipping to your location.
HOLIDAYS AND PEAK SEASONS
During holidays and peak shopping seasons:
• Processing times may be extended by 1-3 business days
• Carrier delivery times may be longer due to increased volume
• We will post any holiday shipping deadlines on our website
MULTIPLE ITEMS AND SPLIT SHIPMENTS
If you order multiple items:
• We typically ship all items together when possible
• Some items may ship separately if they're from different warehouses
• You will receive separate tracking numbers for each shipment
• You will not be charged additional shipping for split shipments
CONTACT US
If you have any questions about shipping or need assistance with your order, please contact us: Email: info@zigijoydesign.com
📍 Address: 5830 East 2nd Street, Ste 7000 #24803, Casper WY 82609, United States
📞 Phone: +1 (510) 761-9996
WE'RE HERE TO HELP AND WILL RESPOND TO SHIPPING INQUIRIES AS QUICKLY AS POSSIBLE!